In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched and delivered within 7-14 working days.

Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Shipping is free (curbside for large items; home for small) to any place in Hungary. Please contact customer service for more information, if needed.

Home delivery is free throughout the country. Small items will be delivered to your door free of charge.

For packages larger than 30 kg, we also undertake home delivery at an additional cost. During the ordering process, you can select this service and find out about its costs, if you need more information, please contact our Customer Service. Importantly, this service may be temporarily suspended due to the Covid situation.

If you do not like the product or if it arrives damaged, we will arrange to return it free of charge within 14 days.

Your furniture will be delivered to the curb or as close to your door as the lorry can get, but will not be carried into your home. If you would like your furniture to be delivered to your home or garden, this can be arranged for a small surcharge. Please select this option in the purchase process or contact customer service about the need for the additional service at +36 1 700 8555 or [email protected]. This option cannot be added after the product has been already dispatched. The "Room of Choice" service may be limited due to COVID restrictions.

We're currently working on implementing this service into our offer, however, it's not yet available.

We're currently working on including this service into our offer, however it's not yet available.

We're currently working on including this service into our offer, however, it's not yet available.

Our shop is currently present in 17 countries. We're able to offer our furniture in the UK, Switzerland, Germany, France, Spain and many others. If you would like to have your products delivered to a specific country please make a purchase on that local website.

To see all the countries we deliver to, please go to: Our Countries.

When placing an order you are able to select a later dispatch time. It means that you will not get your product before the specified date. Our carrier will call you before the delivery to schedule the appointment, however we are not able to book a specific date and time window.

Depending on availability your order may be split into several shipments. Depending on the products' weights and dimensions, individual items may also be delivered by separate shipping companies.

Please check the "Dispatch Information" email to make sure that all items have been sent at the same time.

If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

There are 4 options for you to shop: Beliani page, email, phone or, Facebook chat. To buy online, go to https://www.beliani.hu/en/ Add all your selected products to the basket. If you'd like to see the selected products, click on the basket option visible in the pop-up or in the upper right corner of the page. To finalize your purchase, go to the checkout. Sign in, with the following options:

• to an existing account
• Sign in with a Google account
• Sign in with a Facebook account
• Sign in with a PayPal account

If you are a new user, you can create an account or buy as a Guest. You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed. In the next step, you need to specify the payment (to learn more about available options, click here ), method of delivery and extra services (to learn more about available options, click here ) Please confirm that you agree to our Terms & Condtions and specify if you would like to receive our special offers to your inbox. You can then place your order. Another option is to place your order by phone at +36 1 700 8555. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process. You can also write to us at [email protected]. Please list the products you would like to purchase, your billing and shipping address (please include your phone number so our Customer Service or carriers can contact you if needed.) It's also possible to place an order at https://www.facebook.com/belianimagyarorszag/. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in My Orders section. There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your Billing and shipping address.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that these times are just an estimation. We begin to process your order the moment your payment has been made, so the date is subject to change. If the product is available in our main warehouse, it's usually dispatched within 7 working days, delivery should not take longer than 3-5 working days. Some of our products have to be sourced from our European warehouses, in such cases, the dispatch should take 4 more days. As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

If you wish to change your order before it is shipped, please go here: https://www.beliani.hu/person_orders/ and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification e-mail confirming the change However, once an item has been shipped, we are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we can confirm the pickup refusal in the tracking information.

If your order has not yet been prepared for shipment, you can cancel it at: https://www.beliani.hu/person_orders/. It can be also done from the customer's profile level ("My order" tab). This page is only visible to logged-in customers. After selecting your order, you will find the "Cancel Order" option at the bottom of the page. The cancellation of the order will be confirmed by e-mail along with information about the date of return of your payment. Once the delivery has started, it is no longer possible to cancel the order. In this case, the product must be accepted at the time of delivery and you need to contact our Customer Service to discuss the details of return and refund. You can contact the Customer Service: +36 1 700 8555 or [email protected]

As soon as your order is shipped you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself. You can also find all the information about previous and ongoing orders in your customer interface: https://www.beliani.hu/person_orders/.

Under every product in our shop we indicate the "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that these times are just an estimation. We begin to process your order the moment your payment has been made, so the date is subject to change. If the product is available in our main warehouse, it's usually dispatched within 7 working days, delivery should not take longer than 3-5 working days. Some of our products have to be sourced from our European warehouses, in such cases, the dispatch should take 4 more days. As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

You can update your e-mail address, delivery information and password here: https://www.beliani.hu/cabinet/ or by contacting our Customer service team at: +36 1 700 8555 or [email protected].

To learn more about our privacy policy, please go to: Privacy Policy.

You can find our full terms and conditions here: Terms and Conditions.

If you want to delete your customer account, please submit your request by reaching out to [email protected]. Your personal data will be removed from our system within up to 30 days. Please note that we can delete your account only if:

• All orders are closed,
• There is no delivery in process,
• You do not have any open amounts due.

What if I have any orders still being processed? To close the account all orders must be closed, there may be no shipment in process, or open amounts due. To solve any of those issues, please contact Customer Service. What if I want to change my personal data for the account? There is no need to remove the account if you wish to change any of the personal data in your account. Billing and shipping address may be changed in My Details section, available for logged-in users.

You can choose from several most popular and safest payment options in the market, such as:

• Prepayment (by bank or postal transfer)
• Credit/Debit card
• Payment on delivery
• BitPay
• PayPal

To learn more about our payment options, please go here: Payments.

Yes, if the value of your order does not exceed 499 999 Ft. The cash on delivery service has an extra fee which is calculated on the basis of the gross amount during the order process. To use the payment on delivery service, go to the checkout and select the "Cash on delivery" option in the Payment methods section of the "Payment methods and additional services" tab.

Add your product(s) to the cart. After you've added your desired product(s) to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

In this case, please contact our Customer Service directly by phone +36 1 700 8555 or email [email protected]. Our team will make the necessary changes to your order for you. To fasten the process, please have your order number ready.

If your payment does not go through, please make sure that:

• There is no technical issue with the payment provider you're trying to use
• You have sufficient funds to make the purchase
• Your personal details (name, billing address, country) match the details on your card
• You've entered the correct CVC code
• Your card has not expired
• You're not using an anonymous proxy to access the Internet.

If the payment cannot be made, you should contact your bank or payment provider for more information about why your payment was rejected.

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe". To complete the process, you have to click "Confirm" in the email you'll receive from us after subscribing.

Unfortunately, we're not able to change any elements of the design of our products. However, the majority of our products are available in multiple colours and/or fabric versions, so we are sure you'll find a product that you'll love.

Our standard warranty period is 24 months. When placing the order, we give you the possibility to get an extended warranty of 36 additional months. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we will repair or replace your product for free The warranty does not apply to standard wear and tear and any damage caused by any incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

Our standard warranty period is 24 months. Select the product you like and add it to the cart. With every order you get the option to order an extended warranty of 36 additional months. This can be selected in the second step of the purchase process. This service protects you favourably from unpredictable repair costs. In the case that during the warranty a material or fabrication defect occurs, we will repair or replace your product for free. The warranty does not apply to standard wear and tear and any damage caused by any incorrect usage of the product.

If you want to make sure that your product is currently in stock, please check the “Available from” / “In stock” section under each product. Here you will find information on the stock and, if applicable, an estimated availability date.

We strive to offer the best quality of our products. However, our furniture is recommended only for private use and might not be suitable for commercial use.

Returns are free of charge from all over Hungary for 14 days from the date of delivery. The cost of the subsequent return must be paid by the buyer to our site in Hungary. More Information: Delivery.

You can return items up to 365 days, with some exceptions applied. Up to 14 days from the delivery date, you can return ordered items for free (with exceptions listed next). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs, as well as custom-made products. In these cases, a customer bears transportation costs. After 14 days, a customer needs to cover the return cost. Your refund will be issued in the form of a voucher to be used at beliani.ch within 365 days. After 14 days, returns of bath tubs, whirlpools, hot tubs, custom-made products and installed or used products will not be accepted. Please note that returned items must be securely repacked in the original packaging.

Please contact our customer support: +36 1 700 8555 or [email protected].

To speed up the process, please have your order number ready.

Please give us the article numbers of the boxes that you have received (the article number is always printed on the box). If possible, please provide pictures of received items and cartons. Please also keep the original cartons until the case is solved.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please contact our customer support within 24 hours from the time of delivery, at: +36 1 700 855 or [email protected].

To speed up the process, please have your order number available.

Please provide the signed Proof of Delivery (POD) (with the "damaged" note in it), article numbers (printed on each carton) of the cartons you have received. You also need to provide pictures of the received items and cartons. Please also keep the original cartons until the case is solved.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please contact our customer support within 24 hours from the time of delivery, at: +36 1 700 855 or [email protected].

To speed up the process, please have your order number available.

If you have received all cartons, but a piece of the product is missing, please use the product manual (if available) to describe the element you need.

Please provide the article numbers (printed on each carton) of the cartons you have received. It is best if you provide pictures of the received cartons and the elements you do have.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Please note that depending on availability your order may be split into several shipments. Please check the "Dispatch Information" email to make sure that all items have been sent.

If all items have been dispatched, you can check the tracking details - tracking number can be found in the "Dispatch Information" email.

If you need more support, please contact our customer support: +36 1 700 855 or [email protected].

To speed up the process, please have your order number available.

More details:

If you have received all cartons, but a piece of the product is missing, please use the product manual (if available) to describe the element you need.

If you are missing a full carton, please provide the article numbers (printed on each carton) of the cartons you have received. It is best if you provide pictures of the received cartons.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

Our goal is to make this service as easy and uncomplicated as can be. To make sure that it goes smoothly, please follow these few simple steps:

Please contact our customer support: +36 1 700 855 or [email protected], make sure you are able to provide your order number.

Alternatively, you can lodge a complaint through your account. Simply log in, navigate to the "My Orders" section, and select the relevant order. At the bottom of the page, click on "Report a Problem" and follow the instructions.

It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers. More details:

• wrong item
• damaged item
• incomplete item
• incomplete order

We offer free returns for up to 14 days and issue a full refund, sent using the same payment method selected when the order was placed. If you want to return the goods after more than 14 days, you have to cover the costs of the return. Your refund will be issued in the form of a voucher that can be used at www.beliani.ch within 365 days. Please note that the returned goods must always be deposited on the curb in their original packaging and ready for return transport.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.